iTop 3.2.2
ITSM and CMDB Platform
iTop on Ubuntu 24.04 provides an open-source IT Service Management (ITSM) and Configuration Management Database (CMDB) platform designed to manage IT assets, services, incidents, and operational workflows. This offering deploys iTop on Ubuntu 24.04 on AWS, Microsoft Azure, or Google Cloud, with Maintenance Support by ATH. The solution delivers a ready-to-use iTop environment optimized for cloud-hosted IT operations management, enabling organizations to improve service visibility, asset tracking, and support efficiency.
Platform Overview
The platform includes a fully configured iTop environment running on Ubuntu 24.04 LTS.
- Preinstalled iTop ITSM and CMDB platform
- Ubuntu 24.04 LTS base OS for long-term stability and security updates
- Apache or Nginx web server for secure web interface access
- MariaDB/MySQL database for configuration and ticket data storage
- PHP runtime and required extensions for application operation
- Web-based administrative and user portal interface
- VM-based deployment model for AWS, Microsoft Azure, and Google Cloud
- Secure HTTPS access for administrators and service teams
- Support for automated backups and data protection
- Integration-ready with directory services and monitoring tools
This deployment supports IT asset management, service desk workflows, and infrastructure visibility.
Core Technical Capabilities
iTop enables centralized management of IT services and configuration data.
- Configuration Management Database (CMDB) for asset tracking
- Incident, problem, and change management workflows
- Service request management and ticketing
- Relationship mapping between IT assets and services
- SLA tracking and service performance monitoring
- Role-based access control and multi-team workflows
- Customizable forms, workflows, and data models
- Knowledge base and documentation management
- Reporting and dashboards for operational insights
- Audit trails and change history tracking
iTop improves operational transparency and service delivery efficiency.
Deployment and Architecture
The deployment follows a cloud VM architecture optimized for IT service management platforms.
- Single-instance deployment on Ubuntu 24.04
- Web-based interface accessible via HTTPS
- Secure database backend for asset and service records
- Reverse proxy support for TLS termination and custom domains
- Integration with cloud DNS and firewall rules
- Support for directory services (LDAP/AD) integration
- Compatible with monitoring and IT operations tools
- Suitable for development, staging, and production environments
- Full OS-level administrative access for customization
The architecture enables centralized IT service management across AWS, Microsoft Azure, and Google Cloud.
Scalability and Performance
iTop supports scalable IT service management operations.
- Vertical scaling with increased CPU, memory, and storage
- Optimized database indexing for large asset inventories
- Efficient workflow automation and ticket processing
- Suitable for multi-department and enterprise IT operations
- Supports integration with external tools for expanded workflows
Maintenance and Support
Maintenance Support by ATH includes:
- Deployment validation and configuration assistance
- Guidance for iTop updates and module compatibility
- Ubuntu 24.04 security patch management support
- Database optimization and performance tuning guidance
- Troubleshooting workflow and integration issues
- Backup and disaster recovery recommendations
Security and Compliance
Security controls are implemented across OS, application, and access layers.
- Hardened Ubuntu 24.04 baseline configuration
- HTTPS encryption for web interface access
- Role-based access controls and permission management
- Secure authentication and password policies
- Integration with cloud firewall rules and network security groups
- Secure database storage and backup protection
- Audit logging for user actions and configuration changes
- Access control policies to protect sensitive configuration data
Organizations maintain full control over service data, asset records, and compliance requirements.
Common Use Cases
iTop on Ubuntu 24.04 is commonly used for:
- IT asset and configuration management
- Incident and service request management
- Change and problem management workflows
- Infrastructure relationship mapping and impact analysis
- SLA monitoring and service performance tracking
- Enterprise IT operations management
Summary
This offering provides a cloud-ready iTop environment on Ubuntu 24.04, enabling organizations to deploy an ITSM and CMDB platform on AWS, Microsoft Azure, or Google Cloud.
With Maintenance Support by ATH, teams gain a secure, stable, and production-ready iTop platform optimized for service management, infrastructure visibility, and operational efficiency.